FAQ
SHIPPING
How long will it take for my order to arrive?
All orders are processed immediately and shipped within 0-5 working days. Please note that parcel deliverers are busier than normal during the holidays and that the delivery of your package may be delayed. After your order reaches our warehouse unfortunately, we no longer have any influence on this. From then on, keep your track & trace code carefully.
Can I track my order?
Your package will be shipped via DHL or PostNL. As soon as your package leaves our warehouse, you will receive an email with a link to track the shipment. During the holidays, please take into account longer delivery times due to busy parcel deliverers.
Can I change my address?
Unfortunately, our system cannot make changes to orders once they have been placed. We would therefore like to emphasize that you always check whether you have entered the correct personal information before finalizing your order. Do you have questions about this? Please contact us at Unfortunately, our system cannot make changes to orders once they have been placed. We would therefore like to emphasize that you always check whether you have entered the correct personal information before finalizing your order. Do you have questions about this? Please contact us at dan@amsterdammonsterfactory.com and have your order number and address at hand.
What are the shipping costs?
Shipping costs vary per item. Below you can see how much you pay per item:
T-shirts: €4.10
Hoodies/vests: €6.95
My package has not yet been delivered, what now?
Your package may have been delayed. We advise you to keep an eye on the track & trace code. This indicates the status of your delivery. Some orders are delivered as a letterbox package, this may take a little longer because a letterbox package is not delivered on Sundays and Mondays.
PAYMENT
Was my payment successful?
Are you not sure whether your payment went through correctly, for example after you received an error message? Check your own bank statements to see whether the amount has been debited. Are you still in doubt? Please contact us at dan@amsterdammonsterfactory.com They can check for you whether the payment has gone through correctly. Are you actually sure that your payment has not gone through correctly? Then your order has not been placed. This means that you have to place your order again and also make a payment again.
Which payment options can I use?
You can pay for your order via iDEAL, Credit Card, Bank Contact, Apple Pay and Google Pay.
I have not received a confirmation email?
Unfortunately, we cannot prevent our emails from sometimes ending up in the spam box. Therefore, always check first whether the email you are missing is there. If not, you can always contact us via dan@amsterdammonsterfactory.com or the contact form.
RETURNS
Can I return my order?
Returns can be made within 14 days of receiving your order, please contact customer service at dan@amsterdammonsterfactory.com Returns are only possible under the following conditions:
1. Returns can only be made within the stated return period of 14 days.
2. We will only process returns if they are returned in their original condition including labels & packaging. Damaged and/or used items will be refused and returned.
3. Non-identifiable returns are stored in our warehouse for up to 1 month. The customer can report via customer service. After this period, the package will be processed through our own administration and correspondence can no longer be entered into.
Is your product broken, or are you dissatisfied?
Please contact dan@amsterdammonsterfactory.com immediately send your order number and a photo of the item in question, and we will look for a suitable solution.